This is not an ordinary customer service role. You will be a part of the Player Relations team, making sure that we offer the best player experience for our new Battle Royale game set in the Vampire: The Masquerade universe. That’s why we want you! And by you, we mean - a service minded, goal-oriented, games lover who always puts the player first.
What you'll get to do
In your role you will develop and establish best practices and strategies for servicing and resolving player issues. You will also manage outsourced player support. You have the player experience at heart and provide suggestions to remain at scale without comprising quality. The excitement of launching a new game is filling the studio. You'll have the opportunity to be involved in all the decisions regarding play relations… a chance of a lifetime!
- 3-5 Years leading Customer Service or Player Support teams and managing outsourcing vendors, preferably from the digital games industry
- Experience navigating the challenges that arise with increasing volumes, while still maintaining high quality support to our players
- Experience leading a "Follow-the-sun" support model, together with outsourced teams
- Unhindered in English
That little extra
- You are metrics and data-informed, and understand how to produce effective reports using tools such as Tableau, using it to improve processes and policy