This is not the ordinary customer service role. We can't tell you about the product and we actually don't have any customers… Not yet! But this is all about to change - because our first game is closing in on its release and we need to be prepared. That’s why, we want you! And by you, we mean - the player-first, service minded, goal-oriented and gaming lover.

The Player Support Team
First one in place = Best time to join! The excitement of releasing a new game will be filling the studio, you'll have the possibility to be involved in all the decisions regarding your team.. A chance of a lifetime! You will get the ground running and together with other stakeholders making sure we have a good strategy and smooth communication, both internally in the team and externally with our soon-to-be players. The team is part of the Player Relations Management and is responsible for the entire player experience. Ensuring our players have the best experience!
 
What you'll get to do
As the Head of Player Support, you will be responsible for building the strategy, organizing the team, ensuring the good execution of your initiatives, monitoring success KPIs and providing suggestions to remain at scale without comprising the quality of the service.
 
Qualifications

  • At least 5-10+ years of experience managing high performing and distributed Customer Success teams
  • Experience navigating complex challenges at a high growth company
  • Strong operational experience with the ability to drive process improvements that scale
  • Unhindered in English
  • A deep understanding of improving customer relationships and the best ways to help and empower customers
  • Excellent communication and presentation skills 
  • Experience with "Follow-the-sun" strategy supported by outsourced teams

 
That little extra 

  • You know your way around data and understand how to produce effective reports using tools such as Tableau
  • You don't mind travelling to visit partners
  • You understand what it takes to manage people remotely

We're looking forward to your application! Please make sure to send your application in english. 

Or, know someone who would be a perfect fit? Let them know!

Downtown Malmö

Stortorget 11
211 22 Malmö Directions View page

Perks & Benefits

Working for a Swedish company comes with its own set of perks, by default. In a country that consistently ranks among the best in terms of quality of life and happiness it comes as no surprise that the work-force is quite well taken care of – you are for example entitled to 480 days of parental leave per family, healthcare and schools are covered by your taxes, we fika frequently and the work-life balance favors the employees. We value, and love, all of that!

So bring your creativity, passion and love for games; we will see to it that you are well taken care of!

  • Six weeks vacation

    We work in an industry where the pace can be high and demands taxing. Given this, we want to make sure everyone can get the time off they need to relax, which is why we offer six weeks paid vacation.

  • Do your own thing

    According to some employees the biggest benefit is the option to develop your own side-projects outside of your work at the studio. In a creative industry, we’d be crazy to limit the teams creativity – so we don’t.

  • Pension

    There are of course pension benefits, so you are well taken care of years from now when you look back with fondness on your game development career.

  • Flexible office hours

    We all have different needs and preferences on how we plan our working day. To facilitate this we have core office hours between 10 and 16, where everybody must be present. It is up to the individual how they distribute the remaining time of their eight hour work day.

  • Social events

    The studio often sponsors after-work events, cinema visits and other socials too in order to bring the team closer together.

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